Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have regarding your data. We aim to be clear and transparent about our practices so you can make informed choices when using our services.

1. Legal Status

We operate as an online casino brand and are responsible for the processing of personal data related to our services. We operate under the legal framework and jurisdiction we have declared in our public materials. Where required by law, we act as the data controller for personal information collected through our platform.

When we process your data, we do so in accordance with applicable data protection laws, including the rights established under the EU General Data Protection Regulation (GDPR) where it applies.

2. Registration and Login Process

When you create an account with us, we collect and process personal data required to open and maintain your account. Typical data we collect includes:

• Contact information such as email address;
• Identity details such as name and date of birth;
• Account credentials (username and password);
• Verification information and documents when required to confirm identity and address;
• Preferences and consent choices you provide.

We require account verification prior to certain account functions. Account activation is normally immediate after you confirm your email address, but full account access may be dependent on completion of verification steps.

We rely on lawful bases including the performance of the contract with you, compliance with legal obligations, our legitimate interests (such as fraud prevention and platform security), and, where applicable, your consent (for specific optional processing, such as marketing).

3. Games and Software Providers

We collect usage and technical data related to the games and services you access. This includes session logs, game activity records, and device information needed to provide and improve our services.

Some of the games and services are provided by third-party software providers. We share necessary data with those providers where it is required for the operation of the game or service. We ensure that third-party providers processing personal data on our behalf are bound by contract to protect personal data and process it only according to our instructions.

Examples of the types of processing related to games and providers include:

• Recording game session activity to ensure fair play and to deliver requested services;
• Storing technical data to enable compatibility and performance;
• Sharing limited data with providers solely to operate and improve the gaming experience.

4. Bonuses and Promotions

We process personal data to determine eligibility for promotional offers, to credit promotional features to accounts, and to maintain records of bonus activations and usage. This processing may include checking account status, verification status, and activity history.

Some promotions are credited automatically while others may require opt-in or adherence to specific terms. We retain records of promotional entitlements and usage for operational and compliance reasons.

5. VIP and Loyalty Program

If you participate in VIP or loyalty programs, we process data to track points, status, rewards, and eligibility. Processing may involve profiling to allocate tiers and to personalise offers.

You may request information about how points and tiers are calculated and can exercise your data rights in relation to profiling and automated decisions where applicable.

6. Payment-Related and Account Operations Data

We collect and process information necessary to operate and maintain user accounts, to perform verification checks, and to comply with applicable legal obligations. This may include identity and verification documents and account-related records.

Access to account and verification data is limited to authorised personnel and authorised processors. We use appropriate security measures to protect such information in storage and in transit.

7. Key Terms and Conditions Affecting Data

Our terms and conditions govern account usage, restrictions, and other rules that can affect how your personal data is processed. Examples include account suspension or closure, verification requirements, and restrictions related to promotions.

We may suspend or close accounts where required by law or to protect our legitimate interests (for example, to prevent fraud). When this happens, we retain and process the related data as needed to meet legal, regulatory, and compliance obligations.

8. Mobile and Technical Features

When you use our services through mobile browsers or a web-based application, we collect technical data to provide a stable experience. This may include:

• Device and browser information;
• IP addresses and connection data;
• Performance and error logs;
• Cookies and similar technologies for session management and preferences.

We use cookies and similar technologies to operate the site, remember preferences, and collect analytics. Where required by law, we obtain your consent for non-essential cookies and tracking.

9. Security and Fair Play

We implement reasonable technical and organizational measures to protect personal data against unauthorised access, loss, or misuse. Measures include encryption in transit, access controls, monitoring, and regular security testing.

We also maintain procedures to detect and respond to security incidents. Only authorised personnel and service providers may access personal data, and they are required to follow strict confidentiality and security rules.

10. Responsible Gambling Features

We process certain personal data to support responsible gaming tools such as account limits, time-outs, and exclusion measures. You can request changes to your responsible gaming settings through your account or by contacting us.

If you need assistance or wish to manage or restrict your account settings for responsible gaming reasons, please contact us at [email protected].

11. Advantages and Disadvantages (Privacy Implications)

We aim to be transparent about the privacy implications of using our services. Typical privacy benefits and considerations include:

• Advantages: Multilingual support, account verification that helps protect accounts, and data handling practices designed to support security and fair play.
• Considerations: Some processing involves cross-border data flows or the involvement of third-party providers. Where this occurs, we take steps to ensure appropriate safeguards are in place.

12. General Casino Information and Your Rights

We collect and process personal data as described in this policy. We retain personal data for as long as necessary to provide services, to meet legal and regulatory obligations, and to resolve disputes or enforce our agreements.

Your rights under applicable data protection laws may include:

• The right to access personal data we hold about you;
• The right to correct inaccurate or incomplete data;
• The right to request deletion of your personal data where we no longer have a lawful basis to retain it;
• The right to restrict or object to certain processing, including direct marketing and profiling where applicable;
• The right to data portability where processing is based on consent or contract and carried out by automated means;
• The right to withdraw consent for processing you previously agreed to, without affecting processing already carried out lawfully on another basis;
• The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise your rights or for privacy-related inquiries, contact us at [email protected]. We will respond to verified requests in accordance with applicable law.

We may update this Privacy Policy from time to time. Material changes will be communicated to you through our platform or other appropriate means. The most recent version posted on our site will always apply.