Responsible gambling

We want your experience to be safe, enjoyable and under your control. Playing should be entertaining, never a source of harm. The following information explains the tools, options and practical steps you can use to manage your play, recognise when things may be getting out of hand, and access support when you need it.

Our commitment to responsible gambling

We are committed to promoting safe play and taking a supportive approach when customers need help. That means offering clear options to limit activity, protecting account security, and making it easy to pause or step away if gambling stops being fun.

If you ever feel unsure about your play, please act early—small changes can make a big difference.

Tools to help you play safely

There are practical tools designed to help you keep gambling within your comfort zone. Where available, these may include:

• Deposit limits to control how much you add to your account over a day, week or month.
• Wager or session limits to manage how much you stake per session or game.
• Cooling-off periods and self-exclusion for temporary or longer-term breaks.
• Mandatory account verification before withdrawals, which can be a chance to review your activity and limits.

Contact support if you want help setting or adjusting any of these options—staff can explain what’s available and walk you through the process.

Setting limits that work for you

Limits are one of the most effective ways to stay in control. Consider setting limits based on your regular budget and lifestyle rather than chasing losses.

• Decide on a fixed amount you can afford to lose and set a deposit limit to match it.
• Limit session length or number of plays per day to prevent long, impulsive sessions.
• Review and adjust limits regularly—if your finances or priorities change, your limits should change too.

Self-exclusion and cooling-off options

If you need to take a break, there are formal options to help you step away:

• Short-term cooling-off: a temporary pause that helps break immediate patterns of play.
• Self-exclusion: a longer-term block that prevents account access for a chosen period.

Choosing a cooling-off period or self-exclusion is a responsible step. If you need assistance activating these options or understanding the consequences, contact customer support.

Recognising the signs of problem gambling

It can be hard to see when play has become a problem. Look out for changes in behaviour, mood or routines that suggest gambling is causing harm.

• Spending more time or money than intended
• Feeling restless, irritable or anxious when not gambling
• Chasing losses or increasing stakes to win back money
• Neglecting work, family or personal responsibilities
• Borrowing money or selling possessions to gamble
• Hiding gambling activity from friends or family

If you recognise any of these signs, consider taking immediate steps to limit access and seek support.

Getting help and support

If gambling is causing you concern, reaching out is an important first step. You can:

• Speak with customer support for guidance on account controls and self-exclusion.
• Talk to a trusted friend or family member about your concerns.
• Consider professional support if gambling is affecting your finances, relationships or wellbeing.

When you contact support, describe what you’re experiencing and what outcome you want—whether it’s setting firm limits, a cooling-off period, or permanent self-exclusion. Help will be practical and non-judgmental.

Account verification, security and fair play

To protect you and maintain fair play, accounts may require verification before withdrawals and before certain bonus activity. Verification steps are also an opportunity to review your account settings and discuss safer-play options with support.

Account security and responsible play go hand in hand. If you notice suspicious activity or have concerns about your access, request a security or account review immediately.

Practical tips for healthier play

• Set budgets and stick to them—treat gambling money as entertainment expense only.
• Use breaks and alarms to limit session length.
• Avoid gambling when you are upset, tired, or under the influence of substances.
• Keep a simple log of time and money spent to spot patterns early.
• Turn off autofill payment options if they make it easier to deposit impulsively.
• Ask for help early—adjusting behaviour is easier before problems escalate.

Remember: choosing to take a break or reduce play is a positive and responsible decision. Support is available—reach out whenever you need it.